Terms of service

 

Welcome to Kidlooks, a brand owned and operated by VIGOX INTERNATIONAL PRIVATE LIMITED.

By using https://kidlooks.in, placing an order, or purchasing any product from us, you agree to these Terms of Service.

1. Business Details

Legal Entity: VIGOX INTERNATIONAL PRIVATE LIMITED
Brand Name: Kidlooks
Website: https://kidlooks.in

Address:
Shop No. 370, AR Mota, Opp. Panvel Point,
Mota Varachha, Surat - 394101, Gujarat, India

Email: kidlooks0@gmail.com
Phone: +91 90992 23776

2. Products

Kidlooks sells kids' ethnic wear, traditional wear, festive wear, occasion wear and related products.

We make reasonable efforts to ensure that product images, descriptions, prices, colours and sizes are accurate.

However, actual product colours may slightly vary due to screen settings, photography, fabric characteristics, embroidery, printing or handcrafted details.

Customers should carefully check product descriptions and size charts before ordering.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges or other charges, if any, will be displayed before checkout.

We reserve the right to change product prices and offers without prior notice.

If an incorrect price is displayed due to a technical or typographical error, we may contact the customer or cancel the affected order and issue a refund where applicable.

4. Orders

An order is considered accepted after successful confirmation from Kidlooks.

We may cancel or reject an order in cases including:

• Product unavailable or out of stock

• Incorrect pricing

• Payment failure

• Fraudulent or suspicious transactions

• Incorrect customer information

• Invalid or incomplete delivery address

If we cancel a prepaid order, the applicable amount will be refunded.

5. Payments

Customers may pay using payment methods available on the website, which may include:

• UPI

• Debit cards

• Credit cards

• Net banking

• Wallets

• Other payment methods supported by our payment gateway

Payments are processed through authorised third-party payment service providers.

We do not directly store complete debit card, credit card, UPI PIN or banking credentials.

6. Shipping and Delivery

Orders will be shipped according to our Shipping & Delivery Policy.

Estimated delivery timelines may vary depending on customer location, courier availability, public holidays, weather, operational delays or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and correct delivery address.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations and refunds are governed by our Return, Refund, Exchange & Cancellation Policy.

Eligible returned products may be required to be:

• Unused

• Unwashed

• Unworn

• Undamaged

• Returned with original tags and packaging

Customers should review the applicable policy before placing an order.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

8. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

We may request:

• Order number

• Product photographs

• Packaging photographs

• Details of the issue

Eligible cases will be handled according to our return and refund policy.

9. Customer Information

Customers must provide accurate information including:

• Name

• Mobile number

• Email

• Shipping address

• PIN code

• Billing information

Kidlooks will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

10. Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Orders that have already been processed, packed or shipped may not be eligible for cancellation.

Cancellation and refund eligibility will be governed by our applicable cancellation policy.

11. Intellectual Property

All website content, including the Kidlooks name, logo, product images, graphics, designs, text and other content, is owned by or lawfully used by VIGOX INTERNATIONAL PRIVATE LIMITED.

Such content may not be copied, reproduced or commercially used without permission.

12. Prohibited Use

Users must not use our website for:

• Fraudulent activities

• Unauthorised transactions

• Illegal purposes

• Hacking or security attacks

• Uploading viruses or malicious software

• Misusing promotional offers

• Copying website content without permission

We may restrict access where misuse is identified.

13. Third-Party Services

Our website may use third-party services such as:

• Payment gateways

• Courier companies

• Analytics services

• Communication providers

These third parties may have their own terms and privacy policies.

14. Privacy

Customer information is handled according to our Privacy Policy.

Please review the Privacy Policy to understand how we collect, use and protect personal information.

15. Limitation of Liability

To the maximum extent permitted by law, Kidlooks and VIGOX INTERNATIONAL PRIVATE LIMITED shall not be responsible for indirect losses caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes any statutory rights available to consumers under applicable Indian law.

16. Changes to Terms

We may update these Terms from time to time.

The latest version will always be published on this page along with the updated revision date.

17. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer laws, disputes relating to Kidlooks or these Terms shall be subject to the jurisdiction of competent courts in Surat, Gujarat, India.

18. Contact Us

For questions regarding these Terms, orders, payments or our services, contact:

Kidlooks
A brand owned and operated by
VIGOX INTERNATIONAL PRIVATE LIMITED

Address:
Shop No. 370, AR Mota, Opp. Panvel Point,
Mota Varachha, Surat - 394101, Gujarat, India

Email: kidlooks0@gmail.com
Phone: +91 90992 23776
Website: https://kidlooks.in