At Kidlooks, we want customers to have a smooth shopping experience. This policy explains the conditions for returns, exchanges, cancellations, and refunds for purchases made through https://kidlooks.in.
Customers may request a return within 7 days from the date of delivery.
To be eligible for a return, the product must:
Be unused, unworn, and unwashed
Have original tags attached
Be returned in its original packaging
Be free from stains, damage, alterations, or signs of use
Include all accessories or items originally supplied with the product
Products that do not meet these conditions may not be accepted for return.
Size exchanges may be available subject to product and size availability.
If the requested size is unavailable, customers may choose another eligible product or request a refund where applicable.
Exchange requests must be made within 7 days of delivery.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We may request:
Order number
Photographs of the product
Photographs of the packaging
Details of the issue
After verification, we may arrange a replacement, exchange, or refund as applicable.
Returns may not be accepted for:
Products that have been used, washed, or worn
Products with removed tags
Products damaged after delivery
Altered or customised products
Items marked as non-returnable or final sale
Products returned after the eligible return period
This does not affect any mandatory rights available to customers under applicable law.
Customers may request cancellation before the order is dispatched.
Once an order has been packed or shipped, cancellation may not be possible.
If an eligible prepaid order is cancelled successfully, the applicable refund will be initiated.
Once the returned product is received and inspected, we will notify the customer regarding approval or rejection of the refund.
Approved refunds will generally be initiated within 5–7 business days.
Refunds for prepaid orders will normally be processed to the original payment method.
The actual time for the refunded amount to appear in your account may depend on your bank or payment service provider.
Original shipping charges, if any, may be non-refundable unless the return is due to:
A damaged product
A defective product
An incorrect product being delivered
Another error attributable to us
Return shipping charges may apply for returns or exchanges requested for reasons such as size selection or change of preference.
If payment is successfully deducted but an order cannot be confirmed or fulfilled, the applicable amount will be refunded.
Processing time may vary depending on the payment gateway, bank, UPI provider, or card issuer.
To request a return, exchange, cancellation, or refund, contact our customer support and provide:
Order number
Registered name or mobile number
Product details
Reason for the request
Supporting photographs, where applicable
Our team will review the request and provide further instructions.
We may update this policy from time to time. Any revised policy will be published on this page with the updated revision date.
For assistance regarding returns, refunds, or exchanges, please contact us through the details available on our Contact Us page.